MADE BY SWCS
Privacy, plainly.
Last updated: 25 October 2026
This notice covers this website and support email. Each app has its own policy.
Who is responsible
Stewart Smith, trading as Made by SWCS, provides this website and the support service. Email support@madebyswcs.com with privacy questions or requests. The individual app policies explain their device storage and permissions.
Support and TestFlight feedback
If you contact support, we receive your email address, any name you provide, your message, attachments and the app/device details you choose to include. We use them to reply, investigate faults, maintain the app and handle privacy requests. Supplying them is optional, but we may be unable to investigate a problem without enough detail. Support is not a marketing mailing list.
Namecheap forwards mail sent to support@madebyswcs.com to a Gmail inbox operated by Stewart Smith. These email providers process message contents, delivery information and spam/security signals. Avoid sending passwords, identity documents, complete backups, precise personal locations or sensitive documents unless they are needed and you intend to share them. Redact screenshots where possible.
Apple may provide us with TestFlight feedback, screenshots, crash reports and device or app diagnostics according to your testing and sharing settings. Feedback can include contact details and whatever is visible in a screenshot. Apple also processes App Store distribution, purchase and diagnostic information under its own terms. We do not receive your Apple password or full payment-card details.
Purposes and legal bases
Where UK or EEA data-protection law applies, we rely on legitimate interests to operate a secure, functioning information website, answer support requests and fix problems. We also process information to provide services you request where needed for a contract, meet legal obligations, and obtain consent where required for optional uses. Contacting support is voluntary, although we may need relevant details to help. We do not sell personal information, share it for targeted advertising, or add you to a marketing list.
Support records and provider retention
We keep support correspondence for as long as needed to resolve the request, follow up a related problem, maintain a useful record of the resolution, or handle a legal obligation or dispute. The type and sensitivity of the information, whether the issue is still open, and whether the same purpose can be met with less information determine retention. Unnecessary attachments can be removed separately. Ask us to delete support information you no longer want us to hold; we will explain any reason we must keep part of it.
There is no automatic expiry date for support email at present. Mail-provider backups, spam/security records and Apple-held diagnostics follow those providers’ retention and deletion processes. Deleting the app does not delete correspondence, TestFlight feedback, exports or provider-held records. Contact us for information we hold and the relevant provider for information it controls.
Service providers and international processing
Our email providers and the providers described in this policy may process information in the United States and other countries outside your country, including outside the UK or EEA. Their locations, legal roles, retention and transfer arrangements depend on the service. We do not promise that all processing stays in your country.
Google describes its use of adequacy decisions, the EU–US Data Privacy Framework and UK extension, and standard contractual clauses where applicable at https://policies.google.com/privacy/frameworks. The other providers explain their arrangements in the policies linked below. Contact support to ask about a particular recipient, international transfer or available safeguard; this notice does not claim that every provider uses the same mechanism.
We do not routinely disclose your support information to others beyond the services needed to handle it. Information may also be disclosed when required by law or reasonably necessary to address abuse, protect people, or establish or defend legal claims. We limit such disclosures to the relevant information.
Security and your copies
The apps use iOS app storage and platform security; the website uses HTTPS. No device, email service or transmission can be guaranteed completely secure. Protect your device and Apple account, keep software updated, and review the destination before sharing an export or screenshot. A copy sent to another person or service is outside the app’s deletion controls. We do not describe ordinary email or exported files as end-to-end encrypted.
Your rights and requests
Depending on where you live and the applicable law, you may request access to personal information we hold, correction, deletion, restriction, or a portable copy. You may withdraw consent where it is the basis for processing. These rights have limits, for example where a record is needed to meet a legal obligation or defend a claim. We do not use automated decisions or profiling that produce legal or similarly significant effects.
Email support@madebyswcs.com with the app name and your request. Contact us from the address used for support when possible. We may ask for proportionate information to verify a request, but do not send identity documents unless specifically needed. We respond within applicable legal time limits and explain any permitted extension or refusal. We cannot retrieve or erase app records held only on your device; use the app controls described above.
You can complain to the UK Information Commissioner at https://ico.org.uk/make-a-complaint/ or to the data-protection authority where you live or work. You do not have to contact us first. Applicable privacy rights are available without discriminatory treatment.
Your right to object
You may object to processing based on legitimate interests by emailing support@madebyswcs.com and explaining your circumstances. We will consider the objection and stop that processing unless an applicable legal exception allows it to continue. We do not send marketing messages or use your information for targeted advertising.
Children and information about other people
These are general-interest apps. We do not ask for a child’s age, require registration, or knowingly request children’s personal records through support. A parent or guardian should help a child decide what to share with support, TestFlight or external services. Contact us if you believe a child has sent personal information that should be removed.
Only add or share photographs, documents and details about other people when you have the right to do so. Local storage does not make an exported or emailed copy private.
Provider privacy information
OpenAI Sites: https://openai.com/policies/privacy-policy/
Cloudflare: https://www.cloudflare.com/privacypolicy/
Namecheap: https://www.namecheap.com/legal/general/privacy-policy/
Google: https://policies.google.com/privacy
Apple: https://www.apple.com/legal/privacy/
Policy changes
The date above identifies this policy version. Updates will be published on this page and included in a future app update where relevant. Material changes to collection or sharing will be explained through the website or app, and permission will be requested where required. The current policy does not authorise undisclosed future collection.